Cancellation Policy: Customers can cancel their taxi booking up to 24 hours before the scheduled pick-up time without any penalty.
If a cancellation is made less than 24 hours before the scheduled pick-up time, a cancellation fee may apply depending on the specific terms and conditions of the booking.
Refund Policy: If a customer cancels their booking within the allowed time frame, a refund will be processed in accordance with the company's refund policy.
Refunds will typically be issued to the original form of payment within 5-7 business days. Refunds may be subject to a processing fee or cancellation fee, depending on the specific terms and conditions of the booking. In the case of unexpected circumstances such as a taxi breakdown or driver unavailability, the company will make every effort to reschedule the booking or provide an alternative solution.
If a refund is requested in such cases, it will be processed promptly and in accordance with the company's refund policy. Customers are encouraged to carefully review the cancellation and refund policy before making a booking to ensure they understand the terms and conditions of their reservation.